Do you ship internationally? Currently I only post within New Zealand, however given enough requests I may look at expanding to other countries.
How do I pay? I accept payment via PayPal at checkout. All prices are in $NZD.
When will my prints arrive? Prints usually take a maximum of 2 weeks (although usually faster) from the time of purchase. Embellished prints may take up to 1 week longer as extra time is required for individual hand finishing. Your order will be posted with NZ courier tracked service usually arriving 1-3 business days after being sent. Timing will vary depending on your location. Thank you in advance for your patience.
How are the prints packaged? All orders are packaged with great love and care usually contained in a hard tube.
What paper & ink do you use? The artworks are printed onto luxurious gallery-quality 308gsm Hahnemuhle natural white archival paper stock that is 100 year certified. Embellished prints are reproduced on 340gsm premium quality artist canvas. Both are prited using vivid UltrChrome archival inks.
Do the prints have a margin/border? Yes, the margin will vary depending on the original aspect ratio of the artwork, but there approximately 25mm white edge to allow for framing.
What is the return/refund policy? If your arrives damaged during postage, I will gladly send you a replacement print. Please take a photo of the damaged package and print/product and email it to me at sachalees@gmail.com with your order number and a short explanation.